Backup Exec Device and Media Service fails to start because the database recovery has failed

book

Article ID: 100011119

calendar_today

Updated On:

Description

Error Message

Windows Event Log Shows:

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 58068

Description:
The Backup Exec Device and Media Service could not start because the database recovery has failed. Refer to the database recovery log for details.

Also SQL Management studio fails to connect to BKUPEXEC instance with error "Login Timeout Expired".

DBRecover Log shows :

OpenFromInitializationString Connection String = Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Initial Catalog=master;Data Source=Servername\BkupExec;Locale Identifier=1033;Application Name=BEWS DBUTIL hr=0x80004005
Error connecting to master database: hr = 0x80004005
OS ERROR: 0x80004005 (-2147467259)
Error connecting to master database: hr = 0x80004005
Error connecting to master database: hr = 0x80004005
OS ERROR: 0x80004005 (-2147467259)
Error connecting to master database: hr = 0x80004005
OS ERROR: 0x80004005 (-2147467259)
Status of database BEDB is unknown
File Exist Check: \\Servername\C$\Program Files\Symantec\Backup Exec\Data\BEDB_dat.mdf
File Exist: TRUE
File Exist Check: \\Servername\C$\Program Files\Symantec\Backup Exec\Data\BEDB_log.ldf
File Exist: TRUE
Attach database BEDB
File Exist Check: \\Servername\C$\Program Files\Symantec\Backup Exec\Data\BEDB_dat.mdf
File Exist: TRUE
File Exist Check: \\Servername\C$\Program Files\Symantec\Backup Exec\Data\BEDB_log.ldf
File Exist: TRUE
Error connecting to master database: hr = 0x80004005
Execute command failed: 0x80004005
OS ERROR: 0x80004005 (-2147467259)
Deinitialize...
Status: DBU_ERROR_DATABASE_ATTACH_FAILED

UMI Code: V-379-58068

Cause

TCP/IP and Named Pipes are disabled in SQL Client Network Utility (CLIConfG)

 

Resolution

1. Click Start->Run

2. Type CLICONFG

3. Enable TCP/IP and Named Pipes.

4. Restart the SQL Server (BKUPEXEC) Service.

5. Start the Backup Exec Device and Media Service.

Issue/Introduction

Backup Exec Device and Media Service fails to start with error: Windows could not start the Backup Exec Device & Media Service on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 536928979.