Installation wizard does not launch when trying to push install Remote Agent or trying to add licenses in Backup Exec, "_setup.exe" is not seen in task manager.
Article ID: 100011029
Updated On:
Description
Error Message
Following error is recorded in Backup Exec installation log (bkupinst.log) Path: C:\ProgramData\Symantec\Backup Exec\Logs\bkupinst.log
“Could not find file 'C:\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\IFProducts.xml"
"_setup.exe" process is not seen in Task Manager.
Cause
Missing installation \ Setup files
Resolution
1. Copy "C:\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\IFProducts.xml" file from any other Backup Exec server
or
2. Copy "X:\BE\WinNT\Install\BEx64\Install\IFProducts.xml" or "F:\BE\WinNT\Install\BE32\Install\IFProducts.xml" from Backup Exec installation media.
Restart the Backup Exec services and re-try installation.
Applies To
BE 2012
Issue/Introduction
Installation wizard \ Setup does not launch when trying to push install Remote Agent or trying to add licenses in Backup Exec using following options:
"Install agents and Backup exec servers on another servers"
"Install Options and Licenses on this Backup Exec Server"
"Install agents and Backup exec servers on another servers"
"Install Options and Licenses on this Backup Exec Server"
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