Backup-to-Disk storage is offline after database maintenance

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Article ID: 100010880

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Updated On:

Description

Error Message

UMI: V-275-559

Alert in the Backup Exec console:
Backup Exec Alert: Media Error
(Server: "ServerName") The disk is offline.
This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer - Application Log.

Log Name:      Application
Source:        Backup Exec
Event ID:      58057
Description:
Backup Exec Alert: Media Error (Server: "ServerName") The disk is offline.
This is typically caused by the folder becoming inaccessible due to it being
deleted, renamed, or unshared.

 

Resolution

Change the time that the maintenance runs on the machine.  Preferable during when no backup jobs are running.

Issue/Introduction

Backup-to-Disk storage is offline when Backup Exec Database Maintenance is completed. The Backup Exec Database Maintenance occurs at 4 AM everyday. If any jobs are using the disk device they may fail or show a recovered when the disk device goes offline.

Additional Information

ETrack: 3340774 ETrack: 3299421
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