Sharepoint 2010 backup failure 0xe000031a - Unable to query the team database metadata. Failed to resolve the site ID
Article ID: 100010644
Updated On:
Description
Error Message
Job log:
0xe000031a - Unable to query the team database metadata.
From the SPSWrapper log (C:\Program Files\Veritas\Backup Exec\Logs)
General Exception in Get Team Site Prefix Info caught in GetTopology()
General Information: System.InvalidOperationException: Failed to resolve the site ID for 'SharePoint - UAF'.
Cause
This issue has been observed when there is a misconfigured SharePoint Site.
Resolution
Ensure the site listed in the error exists in IIS and DNS.
Issue/Introduction
There are many causes to the error 0xe000031a. To determine the root cause, the failing job must be debugged. How to debug SharePoint jobs: https://supportbackupexec.cloud.com/support-home/kbsearch/article?articleNumber=100016850&articleTitle=how-to-enable-debugging-for-sharepoint&
Additional Information
ETrack: 0xe000031a UMI: V-79-57344-794
