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Article ID: 100010319
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Description
This article explains how to add additional drivers to LightsOut Restore (LOR) when LOR is push-installed using the System Recovery Management Solution
Resolution
- Using System Recovery, create a custom recovery disk (https://supportbackupexec.cloud.com/support-home/kbsearch/article?articleNumber=100038287&articleTitle=how-to-create-a-custom-system-recovery-disk-in-system-recovery ) and add in the additional drivers that you want to use with LOR.
- Mount the .ISO file that was created in step 1.
- Copy the following files/folders to \Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\LOR\11.0\INSTALLx64 (for the 32bit version of LOR, replace INSTALLx64 with INSTALL):
Folders: boot, Docs, Driver Validation, EFI, Manager, sources, Support.
Files: bootmgr, SymDriverInfo.xml, SymInfo.xml.
- Configure/enable the LOR policy in SSR-MS (see Page 52 of the admin guide: https://docs.backupexec.com/content/dam/backupexec/us/en/sr-userdocs/downloads/pdf/ka6j00000004JNgAAM-0.pdf ).
Note: The same process would need to be run for 32 and 64bit versions of LOR. In step 1 above, ensure that you are using the relevant version of the recovery disk (32 or 64bit) so that it matches the version (32 or 64bit) of LOR.
Note: Be aware that if you download LOR using Installation Manager, this will overwrite the custom version of LOR that was built using the above steps.
Issue/Introduction
This article explains how to add additional drivers to LightsOut Restore (LOR) when LOR is push-installed using the System Recovery Management Solution.