How to troubleshoot raid backup battery on the Backup Exec Appliance

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Article ID: 100010238

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Description

Error Message

Controller ID: 1  Battery has failed and cannot support data retention. Please replace.

Cause

Battery failure may have occured.

Resolution

 

Use the command below obtaining the current status of the battery important items are highlighted:
C:\Program Files\veritas\BEAppliance\Tools>CmdTool2.exe -adpbbucmd -a1
 
Battery Replacement required  <- This changes to YES when the battery is no longer capable of holding the necessary charge. At this point, the RAID write state changes to Write-Through, which can result in some performance loss.

Absolute state of charge:  <-  The RAID battery reports an error when the following conditions are met:

  • The RAID battery's Absolute Charge is less than 67%
  • The RAID battery's Absolute Charge is greater than 130%
  • The RAID battery's Charge Status reports NONE.
  • The RAID battery's Learn Cycle Active reports NO.
 
Date of Manufacture <- This can be useful in estimating the life expectancy of the battery.  
 
 
 
C:\Program Files\veritas\BEAppliance\Tools>CmdTool2.exe -adpbbucmd -a1
 
BBU status for Adapter: 1
 
BatteryType: iBBU
Voltage: 4048 mV
Current: 0 mA
Temperature: 24 C
 
BBU Firmware Status:
 
  Charging Status              : None
  Voltage                      : OK
  Temperature                  : OK
  Learn Cycle Requested        : No
  Learn Cycle Active           : No
  Learn Cycle Status           : OK
  Learn Cycle Timeout          : No
  I2c Errors Detected          : No
  Battery Pack Missing         : No
  Battery Replacement required : No
  Remaining Capacity Low       : No
  Periodic Learn Required      : No
  Transparent Learn            : No
 
Battery state:
 
GasGuageStatus:
  Fully Discharged        : No
  Fully Charged           : Yes
  Discharging             : Yes
  Initialized             : Yes
  Remaining Time Alarm    : No
  Remaining Capacity Alarm: No
  Discharge Terminated    : No
  Over Temperature        : No
  Charging Terminated     : No
  Over Charged            : No
 
Relative State of Charge: 98 %
Charger System State: 49168
Charger System Ctrl: 0
Charging current: 0 mA
Absolute state of charge: 97 %
Max Error: 2 %
 
BBU Capacity Info for Adapter: 1
 
Relative State of Charge: 98 %
Absolute State of charge: 97 %
Remaining Capacity: 1179 mAh
Full Charge Capacity: 1208 mAh
Run time to empty: Battery is not being discharged
Average time to empty: Battery is not being discharged
Average Time to full: Battery is not being charged
Cycle Count: 16
Max Error: 2 %
Remaining Capacity Alarm: 120 mAh
Remaining Time Alarm: 10 Min
 
 
BBU Design Info for Adapter: 1
 
Date of Manufacture: 12/03, 2011
Design Capacity: 1215 mAh
Design Voltage: 3700 mV
Specification Info: 33
Serial Number: 4919
Pack Stat Configuration: 0x64b0
Manufacture Name: LS1111001A
Device Name: 3598501
Device Chemistry: LION
Battery FRU: N/A
 
 
BBU Properties for Adapter: 1
 
Auto Learn Period: 2592000 Sec
Next Learn time: 421386863 Sec
Learn Delay Interval:0 Hours
Auto-Learn Mode: Enabled
 
Exit Code: 0x00

 

Please contact support for RAID backup battery issues for possible replacement

 

 

Issue/Introduction

Battery failure message and performance issues with RAID controller on the Backup Exec Appliance
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