The startup failures can be troubleshot with the help of following commands :

Execute these commands from Backup Exec Install Path i.e. \Program Files\Symantec\Backup Exec\

> spoold.exe --test

The above command will check if the configuration files under storage\etc\puredisk are fine or not.

The good output should look like this --

\storage\etc\puredisk\contentrouter.cfg and d:\storage\etc\puredisk\agent.cfg:
 verified OK
 

> spoold.exe --trace -v

Note: Ensure the Backup Exec Deduplication Manager and PostgreSQL-8.3 is started before running the above command.

> Review the spoold.log located at Backup Exec Deduplication Folder\log\spoold

The above log captures information about the Deduplication Engine service startup

> Review the Storaged.log under Backup Exec Deduplication Folder\log\spoold\storaged.log

The above log contains information about Content Router Queue Processing (CRQP). Search with the following string to ensure Queue Processing is running fine "Queue processing triggered by external request". The Deduplication Engine service might crash if the CRQP fails for 5 times.

> Review sched_QueueProcess log from under Backup Exec Deduplication Folder\spad\

This log captures the time when ProcessQueue is triggered by Backup Exec.