Error Message

This is not an actual error, but can be perceived to be.  The Appliance doesn't continue past the Symantec splash screen when powered on.  

The Appliance Battery Backup Unit is fully discharged.

Either of the following methods may be used to resolve this condition:

IPMI Method: Users will have to configure the Intelligent Platform Management Interface (IPMI) and launch a KVM session to see the display. Reference the Appliance Administrator’s Guide to configure IPMI.

1. Reboot the appliance and press the Esc Key when the Veritas Splash Screen is seen to display messages.
2. Press any key to acknowledge RAID Controller BIOS POST Message. The appliance should resume the boot process.

Note: The 5000 Appliance lacks KVM capability over IPMI and a physical keyboard and monitor must be used.

Physical Keyboard and Monitor Method: Users will have to connect a keyboard and monitor to see the display and to acknowledge the message.

1. Reboot the appliance and press the Esc Key when the Veritas Splash Screen is seen to display messages.
2. Press any key to acknowledge RAID Controller BIOS POST Message. The appliance should resume the boot process.

 

 

Applies To

This issue affects NetBackup (model: 5200, 5220), Pure Disk (Model: 5000, 5020) and Backup Exec (Model: 3600) appliances. This applies no matter the software release version.

Appliances that sit in distribution centers for long periods of time prior to being shipped to a customer may have a Battery Backup Unit (BBU) that has fully discharged. The RAID controller's BIOS POST operation will interrupt the appliance boot process with a warning stating that the battery charge level is low and that the battery is charging. This is not an error because the RAID Controller BIOS is supposed to pause the appliance boot process when there is an important message. Manual intervention is required to acknowledge this message to allow the appliance booting sequence to continue. The user will not see this message because (1) the silent boot option in appliance BIOS is enabled and (2) the Veritas Splash Screen is displayed to the user.