Backup Exec is unable to create deduplication disk storage on DELL Powervault Appliance

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Article ID: 100009914

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Updated On:

Description

Error Message

Backup Exec is unable to create deduplication disk storage on the virtual disk. A mount point could not be established for the virtual disk because the required directory is not empty.

SGMON Logs shows - 

PVLSVR: [07/12/13 09:18:52] [9244] [VirtualDisk::SetPDDEMountPoint()] unable to mount virtual/local disk on mount point directory: 0x80070091 

PVLSVR: [07/12/13 09:18:52] [9244] [VirtualDisk::ConfigurePDDEDataStore()] Configure PDDE failed: 0xe0009b31 

PVLSVR: [07/12/13 09:18:52] [9244] [StorageManager::ConfigurePDDEDataStore()] Unable to configure disk as a PDDE data store: 0xe0009b31

Cause

 Pre-settings for the Appliance still exist.

Resolution

1. Try formatting the virtual disk if no Previous data exist.

OR

2. Go to path C:\program files\Symantec\Backup exec\PDDE_volume and delete the mount point PDDE_volume

Note - PDDE_Volume is the mount point which is created when the old virtual disk existed for deduplication.


Applies To

 DELL Powervault Appliance

 

Issue/Introduction

Gets the Error - Backup Exec is unable to create deduplication disk storage on the virtual disk. A mount point could not be established for the virtual disk because the required directory is not empty, when tried to configure Deduplication folder for DELL appliance.
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