Error Message

ECE3006B: Unable to load OS's e-mail functionality

ASR's use of SMTP depends on Microsoft's Collaboration Data Objects Messaging (CDO) API.  This can become disabled if there is a problem with the Microsoft module CDOSYS.DLL or its associated registry entries.  Other SMTP applications on the same system may be unaffected.

1.  Confirm that CDOSYS.DLL exists in the C:\Windows\SYSTEM32 directory and (if applicable) the C:\Windows\SysWOW64 directory.
2.  Re-register CDOSYS.DLL in both directories:

• regsvr32 c:\windows\system32\cdosys.dll
• regsvr32 c:\windows\sysswow64\cdosys.dll

3.  Try again to configure SMTP e-mail notifications in ASR

When attempting to configure e-mail notifications in Arctera System Recovery (ASR), an error appears and the notifications are not sent.

Error Message

ECE3006B: Unable to load OS's e-mail functionality

Cause

ASR's use of SMTP depends on Microsoft's Collaboration Data Objects Messaging (CDO) API. This can become disabled if there is a problem with the Microsoft module CDOSYS.DLL or its associated registry entries. Other SMTP applications on the same system may be unaffected.

Solution

1. Confirm that CDOSYS.DLL exists in the C:\Windows\SYSTEM32 directory and (if applicable) the C:\Windows\SysWOW64 directory.
2. Re-register CDOSYS.DLL in both directories:

• regsvr32 c:\windows\system32\cdosys.dll
• regsvr32 c:\windows\sysswow64\cdosys.dll

3. Try again to configure SMTP e-mail notifications in ASR