Dedupe Server is installed on the Desktop and Laptop Option but the following error message is displayed: “The server host or port details you have entered is invalid or there is no Dedupe Server running at the specified...

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Article ID: 100009687

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Description

Error Message

“The server host or port details you have entered is invalid or there is no Dedupe Server running at the specified location.”

 

Cause

Dedupe Server uses the following default port numbers. In case some other application uses any of these ports, then Dedupe Server fails to start.

  • SSL Connector (HTTPS Port): 8443
  • Non SSL Connector (HTTP Port): 8080
  • AJP Connector : 8009
  • Shutdown Port : 8005

Note: Currently, ports 8009 and 8005 are not in use.

Resolution

To resolve this issue, you need to identify the application that is using the same port and then change the port number.

Step 1: Identify the Application

 To identify the application that is using any of these port numbers, follow these steps:

  1. Open the command prompt and run this command to identify the process that is using the specific port.

 

netstat -nao | findstr ":8080"

Note: In this example, Dedupe Server is using port 8080 and there is no port clash.

The value in the last column is the ProcessID of the process that is using the same port as the Dedupe Server.

  1. Run the following command to identify the process.

tasklist | findstr "7864"

In this example, the process is tomcat7.exe.3

  1. Open Windows Task Manager > Process tab, and right-click the process (tomcat7.exe ).
  2. Go to Service(s).

 

Step 2: Modify the Port Number

After you have identified the process/application that is using the same port as the Dedupe Server, follow these steps to modify the port number of the process/application:

  1. Open the server.xml file located in the path “C:\Program Files\veritas\veritas DLO\Dedupe\Tomcat\conf\” 
  2. Change the port numbers as follows:
  • If port number 8443 should be changed, then replace all occurrences 8443 with new port number, for example 7443
  • If port number 8080 should be changed, then replace all occurrences of 8080 with new port number, for example, 7080.
  • If port number 8005 should be changed, then replace 8005 with -1. The shutdown port is disabled
  • If port number 8009 should be changed, then comment/delete the following content.

  1. After changing the values in the server.xml file, restart the Mindtree Storesmart Dedupe Server service.
  2. Launch the DLO Admin console.
  3. Right-click the Dedupe Server and click Edit.
  4. When the following message appears: “Are you sure you want to modify the Dedupe Server”, click Yes.
  5. Enter the modified port numbers and click OK.

 

 

 

Issue/Introduction

Dedupe Server is installed on DLO but the following error message is displayed: “The server host or port details you have entered is invalid or there is no Dedupe Server running at the specified location.”
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