Deduplication Engine Service Times Out after Reboot
Article ID: 100009375
Updated On:
Description
Error Message
Adamm Log:
===============================
[3616] 03/19/13 11:32:01.076 Waiting on PDDE service start (300000 milliseconds)
[3632] 03/19/13 11:34:10.064 ProcessPnPMessage() Drive lettered volumes that are now assigned/available: X:
[3616] 03/19/13 11:37:01.064 PDDE service has not started; continuing...
Cause
The Deduplication Engine Service has a time out period that when triggered will cause a failure to start. Because of the various components in environments; the time out period may be insufficient and more time may be required.
Resolution
Increased the PDDE configuration to 20 minutes.
1. Stop all Backup Exec services
2. Set registry DWORD value: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For
Windows\Adamm\PDDEServiceStartTimeout = 1200000
3. Start all Backup Exec services
Issue/Introduction
