The error “Failed to Load Configuration Settings” on the Desktop and Laptop Option (DLO) Agent when using Active Directory Policy to add users through Automated User Assignment

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Article ID: 100008931

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Updated On:

Description

Error Message

DLOClientu.log shows the following error:

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07/24/12 15:46:47 dloclientu.exe 3160: T> adocommand.cpp( 603 ) executing ADO command: SELECT @@IDENTITY AS 'IDENTITY'
07/24/12 15:46:47 dloclientu.exe 3160: E> client.cpp( 3846 ) error loading database ADODBError-_com_error: foundationerror=80040200, comerr=80004005, nativeerror=4294967295, conn=, query=, msg=Unspecified error, src=Microsoft OLE DB Provider for SQL Server, desc=Failure 0x80004005 querying active directory container LDAP://OU=Users,OU=DDI Germany,DC=de,DC=DDI,DC=NET - Unspecified error
07/24/12 15:46:47 dloclientu.exe 3160: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : 80004005 is not an offline code, returning false
07/24/12 15:46:47 dloclientu.exe 3160: E> Client.h( 1076 ) CClientApp::_HandleError() : displaying error message: Failed to load configuration settings.
07/24/12 15:46:47 dloclientu.exe 3160: E> Client.h( 1093 ) CClientApp::_HandleError() : m_pMainWnd is NOT NULL. using DontShowDlg...
07/24/12 15:47:27 dloclientu.exe 3160: E> Client.h( 1109 ) CClientApp::_HandleError() : error shown. returning.
07/24/12 15:47:27 dloclientu.exe 3160: E> client.cpp( 2340 )  CClinetApp::StartupThread : InitializeDB FAILED result=80004005 - THROWING res.
07/24/12 15:47:27 dloclientu.exe 3160: W> client.cpp( 2509 )  CClientApp::StartupThread : Caught param error exception, m_id=80004005, ClientApp::StartupThread.InitializeDB - Unspecified error
07/24/12 15:47:27 dloclientu.exe 3160: T> client.cpp( 2519 )  CClientApp::StartupThread : EXITING 0.
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Note: See the related article section for article on how to enable debugging for DLO to get the DLOClientu.log

Resolution

Workaround:

1. Manually add the users

2. Add users through Automated User Assignment using the policy "Assign using Domain and Group"

Issue/Introduction

While trying to add the users using the Active Directory Policy using Automated User Assignment, DLO Agent throws an error "Failed to Load Configuration Settings"