Attempt to Start Backup Exec Server service and Job Engine service fails with error "Microsoft Visual C++ Runtime Library : Runtime Error! Program: This application has requested the Runtime to terminate it in an unusual way"
Article ID: 100007835
Updated On:
Description
Error Message
Error while starting the services,
Microsoft Visual C++ Runtime Library
Runtime Error!
Program:
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
SGmon log errors,
BESERVER: [08:25:45] [3356] 16 CJobManager::LoadAllJobData( ): recovering tasks...
BESERVER: [ 08:25:45] [3356] 16 Job Dispatcher: RecoverActiveTask() job name= TestRun 00002 of Daily Diff, JobState=16
BESERVER: [ 08:25:45] [3356] 16 Job Dispatcher: Not restarting job
BESERVER: [ 08:25:45] [3356] 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR
Event Log errors,
Event Type: Error
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57802
Description:
The Backup Exec Server Service did not start. An internal error (10) occurred in object 13.
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 33808
Description:
An error occurred while processing a B2D command.
Changer: LockAndRefreshChangerConfig() Unable to Lock Changer.cfg (\\SERVERNAME\H$\Changer.cfg). Error=2
For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
Resolution
1. Run the SGmon log and get the "Job Name" which was corrupted.
2. Stop the SQL service.
3. Backup the DATA folder from the location X:\Program Files\veritas\Backup Exec\Data.
4. Delete the XML file from the location X:\Program Files\veritas\Backup Exec\Data which was created for that particular "Job Name".
5. Start SQL and all BE Services.
Issue/Introduction
