Backup jobs fail with error message "0xe0009b61 - The logon account that was provided does not have valid credentials."
Article ID: 100007490
Updated On:
Description
Error Message
Job Log reports below error -
0xe0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again.Cause
The problem could be due to the user account used for the backup not being correct or password being incorrect.
There is also a possibility that the trust between Backup Exec and remote agent server need to be re-established.
Resolution
To resolve this issue, perform the following steps:
(i) Ensure the correct user account is assigned to the remote server during backup and that the correct password is typed for it. The Backup Exec service account should be the default and system logon account but in order to backup a remote server, a user account which is not default or system logon account can be used.
Reference Technote - 100002431
Reference Technote - 100002431
(ii) Right click on remote server and click "Establish Trust". If trust is not established then Backup can fail with trust related errors as well. Reference Technote - 100030912
(iii) Update the remote agent of remote server by either installing the agent locally on remote server or by push installing it from Backup Exec server. Reference Technote - 100008039
(iii) Update the remote agent of remote server by either installing the agent locally on remote server or by push installing it from Backup Exec server. Reference Technote - 100008039
Issue/Introduction
Backup jobs fail with error message "0xe0009b61 - The logon account that was provided does not have valid credentials."
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