Backup job fails with error 0x800423f8 - 0x800423f8 (2147755000)

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Article ID: 100006750

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Updated On:

Description

Error Message

Final error: 0x800423f8 - 0x800423f8 (2147755000)
Final error category: Other Errors

For more information about this error, refer to link V-79-32772-9208
 

Event Viewer shows following error:-

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292
User: N/A
Computer:
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy
Provider COM class with CLSID {3ad41ba8-06ce-4a6f-94b2-bc8cde6ab807}
[0x80070005].

Cause

This issue may occur if the backup job is using a third party snapshot provider or if the writers are unstable/failed

Resolution

  1. Open command prompt on the affected server (Start - Run - Cmd)
     
  2. Type vssadmin list writers and press Enter to ensure all the writers are stable.
    1. In case of writer failures / errors, reboot the server in question and check the writer status again.
    2. If the writers still show failures, contact Microsoft technical support for advanced troubleshooting and repair of the VSS system.
      or
      If the writers show stable with no errors, attempt to run the backup job again.
       
  3. Check the job properties and make sure "Use Microsoft Shadow Copy Provider" is selected in Advance Open File option.

 


Issue/Introduction

Back up job fails with error 0x800423f8 - 0x800423f8 (2147755000)