Exchange 2010 backup to disk or tape fails with: " V-79-57344-913 - Backup Exec attempted to back up an Exchange database according to the job settings. The database was not found, however. Update the selection list and run the job...
Article ID: 100006504
Updated On:
Cause
Communication issue with PowerShell. Backup Exec uses Remote Powershell functionality to query for details of the Exchange Environment
Resolution
Ensure that remote Powershell access is enabled and functioning correctly against requests made using the same security credentials as configured within Backup Exec against the backup of Exchange resources.
WORKAROUND:
If the solution above either cannot be used, or does not solve the condition, as the problem still relates to remote access of Powershell on the server (or servers ) conerned then the following workaround can be used:
Force Local PowerShell for backups by creating following registry key on Exchange Mailbox Server:
HKLM\Software\Veritas\Backup Exec for Windows\Backup Exec\Engine\Exchange.
DWORD Value name: PowerShellOptions.
DWORD value = 1
HKLM\Software\Veritas\Backup Exec for Windows\Backup Exec\Engine\Exchange
DWORD Value name: PowerShellOptions.
DWORD value = 1
Create the following key on the Exchange Server(s)
1. Go to Start > Run > Regedit
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
2. Locate and select the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Software\Veritas\Backup Exec for Windows\Backup Exec\Engine\Exchange.
3. Select Edit | New
4. Select "DWORD (32bit)" as the Data Type, and click OK.
5. Type PowerShellOptions in the Value Name box.
6. Click OK to save changes and then exit Registry.
7. Restart the Backup Exec Remote Agent Service on the Exchange Server(s).
Issue/Introduction
"V-79-57344-913 - Backup Exec cannot find a copy of the Exchange database. Check your backup selections and ensure that a healthy database copy exists on the server, and then run the job again."
"Final error: 0xe0000391 - Backup Exec cannot find a copy of the Exchange database. Check your backup selections and ensure that a healthy database copy exists on the server, and then run the job again."
Error Message
Additional Information
