Backup Exec Device & Media Service fails to start and reports the following error message: 0xe0008144

book

Article ID: 100006395

calendar_today

Updated On:

Description

Error Message


The following two events are reported in the Event Logs:

Event Type: Error
Event Source: Backup Exec
Event Category: (65535)
Event ID: 33152
Computer: Server Name

Description:
Adamm Database Event: Open Database Connection Failed!
Error = ERROR_DATABASE_DOES_NOT_EXIST
Server = "Server Name"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=Server Name\BkupExec;DATABASE=BEDB;App=BEWS PVL"

The Backup Exec Device and Media Service could not connect to the specified database. Ensure that the specified database is running, and then try starting the service again. If this is a remote database, also ensure that the firewall is properly configured. 

and

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 33152
Computer: Server Name

Description:
Adamm Database Event: Open Database Connection ...
Error = S_OK
Server = "Server Name"
Active Node = ""
Instance = "BkupExec"
Database = "BEDB"
Connection String = "DRIVER=SQL Server;SERVER=Server Name\BkupExec;DATABASE=BEDB;App=BEWS PVL" 
 

Resolution


To resolve this issue please follow the steps below: 
 
1. Open registry Editor.
    Go to Start-Run and type Regedit.
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 

2. Verify the value of the following registry key:

HKEY_LOCAL_MACHINE\Software\ODBC\ODBCINST.INI\SQL Server\Driver
This should be set to  C:\Windows\System32\SQLSRV32.dll

3. Make sure that SQLSRV32.dll actually exists in the following directory:
C:\Windows\System32\

If the file doesn't exist please copy that file from the same OS version into the above directory. 


Issue/Introduction

After a successful Backup Exec installation, the Backup Exec Device & Media Service fails to start and reports the following error message: 0xe0008144 A quick UDL test connection to the Backup Exec SQL instance is successful.
For more information abot that test connection see: https://www.veritas.com/content/support/en_US/article.100016039


However, a second / different connection test to the Backup Exec instance is not successful.
- Go to Start, Administrative Tools, Data Source (ODBC)
- Go to the System DSN tab
- Select Add
- Select SQL Server
- Click Finish This test fails with the following error:
Specified driver could not be loaded due to system error 126 (SQL Server)
Powered by Wolken Software