Error Message

Windows cannot initialize the device driver for this hardware. (Code 37) in Device Manager. (Figure 1)

Figure 1:

The System Event Log will report this error: 

Log Name: System 
Source: Service Control Manager 
Event ID: 7026
Task Category: None
Level: Error
Description:
The following boot-start or system-start driver(s) failed to load: halfinchVRTS

1. From the Backup Exec installation directory, double-click tapeinst.exe.

The default location is X:\Program Files\Symantec\Backup Exec.

2. Click next on the welcome screen, then select Use Plug and Play drivers and click next. (Figure 2)

Figure 2:

 

3. Verify that all your devices are displayed in the Hardware Scan. Click Next to install the drivers. (Figure 3)

Figure 3:

 

4. A Windows Security window will appear telling you that Windows can't verify the publisher of this driver software. This is a standard Microsoft Windows warning. System and driver performance will not be affected, and you can safely ignore the messages. Veritas device drivers go through a similar testing process and they are digitally signed drivers. (Figure 4)

Figure 4:

 

5. Click Next to complete the installation. (Figure 5)

Figure 5:

 

6. After the installation is complete, restart the Backup Exec services.