"Unable to validate the user; Please check user name is valid" appears when trying to create a user in Desktop and Laptop Option.

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Article ID: 100005786

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Updated On:

Description

Error Message

Unable to validate the user; Please check user name is valid

Cause

This issue can be caused when the DLO Server does not have a good connection to the Domain Controller and the users can not be validated.

Resolution

To resolve this issue, perform the following steps on the DLO Server:

Warning : Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
  1. Go to the Registry; via Start -> Run -> regedit
  2. Go to HKLM\SOFTWARE\veritas\veritas DLO\AdminConsole\User Interface
  3. Under User Interface, create a new DWORD value "SelectUserGroupValidate" with a data value of "0"
  4. Restart the DLO Administration Service 

Applies To

The issue occurs only while adding in New Users to the DLO Console

 

Issue/Introduction

When using Desktop and Laptop Option (DLO), the error "Unable to validate the user; Please check user name is valid" appears when trying to create a user.
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