This Program is unable to connect and communicate with the Veritas System Recovery backup service on SERVER

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Article ID: 100004336

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Updated On:

Description

Error Message

"This Program is unable to connect and communicate with the Veritas System Recovery backup service on SERVER."

Cause

Windows Servers and Clients have Windows Firewall with Advanced Security pre installed on it. Windows Firewall with advanced security enhances the security features on both server and client sides.

Resolution

Add the exceptions for VProSvc.exe and VProTray.exe in Windows Firewall with Advanced Security.

Note : Locations for the above files are listed below, where is the default installation directory.

Veritas System Recovery:

 :\Program Files\Veritas\Veritas System Recovery\Agent\

Issue/Introduction

Veritas System Recovery console is unable to connect to a remote Windows agent.