Backup job targeted to a tape drive fails with unknown error. Error E00084F4
Article ID: 100003742
Updated On:
Description
Error Message
e00084f4 - An unknown error has occurred
Cause
1. If the tape deployed was used extensively and needs a long erase.
2. If the tape drive used for the job has multiple read/write errors.
Resolution
1. Ensure that the firmware version of the tape drive is updated
2. Reinstall Veritas Backup Exec device drivers
3. Suggest a long erase on the tape used for the job (applicable only if there is abdicable data on tape)
4. Clean the tape drive at regular intervals as recommended by the manufacturer or every 8 hrs of continuous usage.
Issue/Introduction
Backup job targeted to a tape drive fails with unknown error.
Additional Information
JIRA: e00084f4
ETrack: 2418679
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