Figures 1 and 2 below show the starting username, in this case named ‘originalusername’, in Active Directory:

Figure 2

Figure 3 below shows the starting username in the DLO adminstration console:

Steps to change the user name.

1. Change the user name in Active Directory.  In this example it was changed to changedusername.

See Figures 4 and 5 below:

 

Figure 5

2. Stop the DLO server services in the following sequence..
   Veritas DLO Administration Service
   Veritas DLO Maintenance service
   SQL Server (DLO)
   
   Restart the DLO server services in the reverse order
3. Log onto the agent machine using the new username credentials.

See Figure 6 below:

 

4. Note that the DLO agent launches properly and may seem to work fine. The DLO agent can be seen by double clicking on the agent icon in the Windows tool bar. See Figure 7 below:

Figure 7

5. Click the Refresh link (as seen above)
6. You will likely be presented with a pop-up box stating that the agent is connected with the old username and prompt for the new credentials.  Enter in the new credentials here and click the OK button.
   See Figure 8 below:

Figure 8

7. The agent should accept and use the new logon credentials. 
8. Launch or refresh the DLO administration console.  The username should now be updated to display the new username. See Figure 9 below:

Figure 9

 

Figures 1 and 2 below show the starting username, in this case named ‘originalusername’, in Active Directory:

 

Applies To

Veritas DLO

The adminstration console of DLO displays the list of configured users with their names displayed as per the specified "display name" within Active Directory - Users and Computers. Any changes made to the username / log-on name / display name, of the account within Active Directory will surely impact DLO and may cause authentication failures. This article describes the behaviour of DLO after renaming a user in Active Directory