Backup Exec Beserver.exe service fails to start faulting in module kernel32.dll
Article ID: 100002610
Updated On:
Description
Error Message
Application log:
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Description:
Faulting application beserver.exe, version , time stamp 0x4fd05d02, faulting module kernel32.dll, version 6.0.6002.18449, time stamp 0x4da47b2f, exception code 0xe06d7363, fault offset 0x00000000000170cd, process id 0x%9, application start time 0x%10.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Description: The Backup Exec Server service hung on starting.
Cause
Backup job marked in a invalid state in the Backup Exec database.
Resolution
1. Open a command prompt to the Backup Exec installation directory (X:\Program Files\Veritas\Backup Exec). Alternatively the Backup Exec SGMON Live Debug utility can be used to capture the same output during the service start.
2. Type (without quotes) "beserver -console"
3. Review the beserver console output for the following statements just before the program exits for "JobState=16"
BESERVER: 16 CJobManager::LoadAllJobData( ): generating workitem linkages...
BESERVER: 16 CJobManager::LoadAllJobData( ): recovering tasks...
BESERVER: 16 Job Dispatcher: RecoverActiveTask() job name= "JOB NAME" , JobState=16
BESERVER: 16 Job Dispatcher: Not restarting job
BESERVER: 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR
BESERVER: 16 Job Dispatcher: Job Dispatcher: Marking task for possible reschedule
Note: Please contact Veritas technical support to further troubleshoot this issue.
Applies To
Backup Exec
Issue/Introduction
