1. Ensure that at least one Remote Agent for Windows Server license is installed.

 

 

Please note:  Though this type of backup or restore of just files may be possible, backup or restore of Default Administrative Shares, Active Directory (System State), complete disaster recovery, etc... will not be possible. The backup of User Shares selection is specifically designed for Servers\Devices for which Backup Exec does not have an agent. For example SNAP Servers or NAS (Network Attached Storage) Boxes with an operating system that emulates Windows and a Remote Agent cannot be installed on, which are not supported by the Backup Exec NDMP Option.  User Shares backup or restore of Windows Servers which do not have the Remote Agent installed are not supported.  Only partial or limited support will be provided for the backup or restore of shares on non-Windows Machines, because an agent cannot be installed to enable all of the functionality and features the Backup Exec Product has available.
 

 

"Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications (including security vulnerabilities) to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.
 

Note: for more information regarding Veritas's Support Policy, go to: