DLO EmergencyRestore fails with error: e0140005 Please check that the specified destination exists, is writable, and has enough available disk space for this operation

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Article ID: 100002273

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Description

Error Message

Restore fails with error:

"e0140005 Please check that the specified destination exists, is writable, and has enough available disk space for this operation"
 

Cause

This issue can occur due to multiple reasons:  If the logged-in user does not have the write permissions to the destination UNC the path, the destination disk might be out of space. Also, it is possible that DLO is having a problem setting the file's Security Attributes back to the original values at the time the file was originally backed up. If this is the case, rerun the command and include a "-i" switch.
The "-i" switch instructs DLO to ignore the original Security Attributes. The file will get restored, but it will have the default Security Attributes inherited by all files in the destination folder.

Resolution

The emergency restore is usually run from the evelvatedcommand prompt on the DLO Server.

  Syntax:
...\VERITAS\Veritas DLO\DLOCommandu.exe -EmergencyRestore -W -AP
 
Where:
  • is a UNC path to the NUDF (Network User Data Folder) pointing to the users .recovery2 file
  • -W is the emergency recovery password generated when the DLO Server was installed
  • -AP is a UNC path to a share where the restored files should be sent to
 
Example Command and On-Screen Error Message: 
E:\Program Files\Veritas\Veritas DLO>dlocommandu -emergencyrestore "\\DLOServer\DLO NUDF\COMPANYDOMAIN-user5\.dlo" -W mypassword -AP \\DLOServer\temp
 
Compound Error copying \\DLOServer\DLO NUDF\COMPANYDOMAIN-user5\.dlo\MyLaptop\C_\[00g3795Q3M8VW#000000xe]SpecialReport.pdf: MultiCopier::_WriteDests.Write \\DLOServer\temp\MyLaptop\C_\SpecialReport.pdf e0140005 Please check that the specified destination exists, is writable, and has enough available disk space for this operation.
 
Example:
dlocommandu -emergencyrestore "\\DLOServer\DLO NUDF\COMPANYDOMAIN-user5\.dlo" -W mypassword -AP \\DLOServer\temp -i
 
 

Issue/Introduction

DLO (Desktop and Laptop Option) DLOCommandu.exe -EmergencyRestore is unable to successfully restore files
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