Backup fails with error: The connection to target system has been lost." and the BEREMOTE.EXE service crashes during a backup of a local or remote server with junction points defined

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Article ID: 100001833

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Description

Error Message

1. "V-79-57344-65072 - The connection to target system has been lost." and the Beremote.exe service crashes during a backup of a local server with a junction point.

2. 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

3. V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

Source: Application Error
Event ID: 1000
Description: Faulting application beremote.exe, version 13.0..0, time stamp 0x4b184ba1, faulting module kernel32.dll, version 6.0.6002.18005, time stamp 0x49e041d1, exception code 0xe06d7363, fault offset 0x00000000000176fd, process id 0x1d78, application start time 0x01cae7992d852a86.

 

Cause

A junction point is set to a non-existing directory.

 

Resolution

The following steps will help identify where the the broken junction point is :-
 
1. Open a command prompt (start > run > cmd)
2. Navigate to the root of the drive being backed up (c:\>)
3. Enter the command: dir /aL
4. Review the results (ie.   Documents and Settings [W:\Users])
5. Enter the command: dir /aL /S
6. Review the results as this will show the files and subdirectories which would indicate issues with the User Profiles
7. Check the validity of the targets (ie. Does W:\Users exist, is this where it's supposed to be pointing to...etc..)
 
Remove the junction point from the selections or correct the junction point target before continuing backups. If the above checks out OK, then the issue is elsewhere.
 
NOTE :  This issue is resolved in Backup Exec 2010 R3 which allows backups to run without the service crash. However, the issue remains at the operating system level may potentially cause other issues unrelated to backups.

 

 

 

Issue/Introduction

Backup fails with error : "V-79-57344-65072 - The connection to target system has been lost." and the BEREMOTE.EXE service crashes during a backup of a local or remote server with junction points defined.

Additional Information

ETrack: 0xe00084f8 UMI: V-79-57344-65072 ETrack: 1000 ETrack: 2245775 UMI: V-79-57344-34040
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