When creating a new Storage Location in the Desktop and Laptop Option (DLO) console fails with error "The filename, directory name, or volume label syntax is incorrect".

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Article ID: 100001534

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Updated On:

Description

Error Message

V-139-32775-123 The filename; directory name or volume label syntax is incorrect. or V-138-32775-123 The filename; directory name or volume label syntax is incorrect.




Cause

This above error can occur if the Desktop and Laptop Option (DLO) services do not have sufficient permissions to create the directory on the remote location.

Resolution

For Veritas DLO 9.x and later, check the two services below and make sure they are set to run under a Domain Administrator account.
  • SQL Server (DLO)
  • Veritas DLO Administrator Service
Backup Exec/veritas DLO Maintenance Service should be set to Local System Account.

Note: Make Sure Local Instance or Remote Instance of SQL service should be running under the Domain Administrator account.    

Issue/Introduction

When creating a new Storage Location in the Desktop and Laptop Option (DLO) console fails with error "The filename, directory name, or volume label syntax is incorrect".

Additional Information

UMI: V-139-32775-123 UMI: V-138-32775-123