Backup jobs stay in the status ''Ready, No media servers are available" in the Backup Exec Job Monitor when old tape and library drivers were not removed from the server along with the devices.

book

Article ID: 100001506

calendar_today

Updated On:

Description

Error Message

Ready; No media servers are available

Resolution

To remove any old tape and library (Unknown Medium Changer) drivers, the Device Manager must be opened the following way:
  1.  Log in as and Administrator and open a command prompt.
  2. Type "SET DEVMGR_SHOW_NONPRESENT_DEVICES=1" at command prompt without quotes.
  3. Press to run the command.
  4. Type in devmgmt.msc at the command prompt to open Device Manager.
  5. Press to run the command.

    Note: Device Manager must be opened by the command prompt.
     
Once in Device Manager, select the View menu and choose Show Hidden Devices, which will show all the device drivers including the drivers that are not currently installed and running on the computer.
 
Drivers that are no longer loaded will show as grayed out and can be uninstalled (Figure 1)
  Figure 1
 
 
NOTE: Caution on removing any drivers that are still required by the system, this may result in the system to become unstable and not boot.

Issue/Introduction

Backup jobs stay in the status ''Ready, No media servers are available" in the Backup Exec Job Monitor when old tape and library drivers were not removed from the server along with the devices.
Powered by Wolken Software