GRT enabled backup of an Exchange resource to a tape fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup

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Article ID: 100001340

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Updated On:

Description

Error Message

 e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.

 

Resolution

This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from anti-virus active scan.
 

Workaround:

If the Microsoft  Exchange database is part of a cluster,  then try to backup from the active copy.


Issue/Introduction

GRT enabled backup of an Exchange resource to a tape fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup.
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