A backup job completes with exception 'The target computer is running a previous version of the Backup Exec Remote Agent. You must upgrade the Remote Agent.'
Article ID: 100000727
Updated On:
Description
Error Message
The target computer is running a previous version of the Backup Exec Remote Agent. You must upgrade the Remote Agent.
UMI: V-79-10091
Backup Exec Alert:
The job completed successfully. However, the following conditions where encountered.
The remote computer is running a previous version of the Backup Exec Agent for Windows. You must upgrade the Agent for Windows to enable the new features and capabilities of the current version of Backup Exec.The following Warning is observed in the Windows Event Viewer :
Event Type: Warning
Event Source: Backup Exec
Event Category: None
Event ID: 57755
Date:
Time:
User: N/A
Computer: SERVER
Description:
Backup Exec Alert: Job Completed with Exceptions
(Server: "SERVER") (Job: "Backup") The job completed successfully. However, the following conditions were encountered:
The target computer is running a previous version of the Backup Exec Remote Agent. You must upgrade the Remote Agent.Cause
The above warning message indicates that the Backup Exec Remote Agent installed on the remote computer being backed up is of an older version and it must be upgraded to the current version.
Resolution
To update the Remote server push install the update or manually update the remote agent server:
How to install the Backup Exec Agent for Windows (a.k.a. Remote Agent, AWS, RAWS)
Issue/Introduction
A backup job completes with exception 'The target computer is running a previous version of the Backup Exec Remote Agent. You must upgrade the Remote Agent.'
OR
'The Remote Computer is running a previous version of the Backup Exec Remote Agent. You must upgrade the Remote Agent to enable the secure communication between agent and Backup Exec Media servers.'
Additional Information
UMI: V-79-10091
ETrack: 57755
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